Thursday, March 31, 2011

Press Release : The launch of ‘VIP Seat Restaurant system’

L to R-R , Yap Inncontrol Technologies, M. Benikos, Energy Management Systems, H.Winsnes GM Pan Pacific KLIA and J. Krevitt President Tiare Technologies

Digital Menu Pan Pacific KLIA

First Hotel in Asia to launch a Revolutionary Digital Food and Beverage Menu System Using Tiare Technology’s Wireless Ordering Provider and Apple iPad tablets

30 March 2011 - Pan Pacific Kuala Lumpur International Airport is on the forefront of introducing guest technology and is the first hotel in Asia to launch the patented VIPSeat™ Restaurant system solution by Tiare Technology using Apple iPad tablets. 

The VIPSeat™ Restaurant solution allows restaurant diners to easily view and place orders directly from their table to order food, wine and cocktails by using an Apple iPad tablet or other wireless device with Tiare’s proprietary software.  The system displays extensive information about the restaurant’s menu items including descriptions of the cuisine, photos, and other details about the venue. 

Hans Winsnes, General Manager of Pan Pacific Kuala Lumpur International Airport strives to provide guests with unparalleled service and the latest in hospitality technology.  “Tiare’s VIPSeat™ Restaurant solution will allow our guests to experience a unique type of personalized service.”  Winsnes added, “This platform will enable us to enhance our operational efficiencies in order to better deliver the high-quality amenities and service excellence that our guests expect.” 

The VIPSeat™ Restaurant system can be customized to fit the needs of any restaurant. “The capability to reflect our esthetic and branding, as well as the system’s flexibility to meet our operational requirements were the benefits over other solutions,” said Winsnes.   The system can be configured so orders are transmitted directly to the hotel POS system or used in stand-alone mode with guests viewing items and associates assisting with selections.  The optional handheld wireless staff unit provides access to guest information such as order history and preferences so staff may interact with guests and provide a highly personalized service experience. The device also provides for service efficiencies by informing associates when orders are ready for pick up and when a guest needs service. Associates can also use their device to place orders directly to the POS system.

The VIPSeat™ Restaurant solution provides the ability to update information in real time, allowing for more efficient management of menus and helping ensure a guest is never disappointed by viewing a choice that’s out of stock.  This flexibility allows food and beverage managers to take advantage of surplus inventory, remove items that are not moving, and hide selections that may be temporarily unavailable.
“We are excited and honored to be selected by Pan Pacific Kuala Lumpur International Airport, a hotel that places a high value on anticipating and exceeding guest expectations.  Pan Pacific Kuala Lumpur International Airport is a leader in embracing emerging technology to help achieve this goal,” said Julie Werbitt, CEO of Tiare Technology.   The system is also an eco-friendly solution that helps reduce waste. “Eliminating the printing and distribution costs of a traditional menu while promoting an environmentally conscious platform to our customers is part of Tiare’s commitment to a green business model,” says Werbitt.  “When you think about how many tons of menus and advertising materials are discarded every year worldwide, the VIPSeat™ Restaurant system is a logical answer for reducing a restaurant’s overall paper consumption,” 

INNCOM is sharing information with a host of hospitality applications, including the property-management system and the electronic-locking solution. The system also provides HVAC maintenance and mini-bar status reports.

Winsnes said that because INNCOM enables guests to request privacy and room refreshing at a touch of button, it eliminates the need for guests to call the housekeeping or maintenance. The guest's personal request is displayed immediately on the corridor wall plate with the status of the guestroom being automatically updated centrally, enabling housekeeping associates to work more efficiently.

The hotel has just completed installation of a new key card operating security system from VingCard the world leader in hospitality security technology which has products installed into more 39 000 properties worldwide securing in excess of 6.5 million hotel rooms.  VingCard provides numerous electronic locking system solutions, including traditional magnetic-strip, smartcard systems and the latest RFID electronic locks compatible with ISO standards including NFC (Near Field Communication), fully integrated PMS interface software solutions.

VingCard is also a world leader in wireless online locking solutions for hotels based on ZigBee secured open platform such as the system installed at the hotel

New products from VingCard which use the Zigbee platform include:
1.      VingCard’s Loyalty Card Check-in Program which allows guests to quickly bypass the traditional, time consuming check-in process and continue directly to their room using their own personalized loyalty card issued by the hotel or hotel chain.
2.      Orion by VingCard Elsafe a comprehensive energy management solution (EMS) that produces extensive energy savings, ensures guest comfort, and helps promote green initiatives. 
3.      The Integrated Room Control Dashboard is designed to help hotels better manage properties, offer improved guest services, generate additional revenue and save energy. 

When evaluating a hotel security system, the hotel selected VingCard due to its reliable security features which helps guarantee the highest security and comfort to enhance our guest’s experience. The Pan Pacific brand is on the leading edge of hotel technology, and we at VingCard are thrilled to help them make the hotel lead the way in hotel security and technology,” said Vegard Prytz, Regional Director for ASSA ABLOY Hospitality in Asia Pacific. “It’s quite appropriate that this truly pioneering technology is now in place at a high profile hotel such as Pan Pacific Kuala Lumpur International Airport.”

About Tiare Technology
Tiare Technology develops and markets to the global hospitality and leisure industry wireless communication products and software services that increase revenue, generate labor savings, and enhance customer service. The company offers solutions that allow guests at hotels, resorts, casinos, cruise ships, stadiums and other leisure locations to order food, beverages, merchandise and services using wireless devices featuring proprietary software and wireless technology.  Tiare products include intelliChaise™, VIPSeat™ Restaurant, VIPSeat™ Gaming, VIPSeat™ Stadium, Wireless WineList™ and Tiare GuestBook™ ordering systems.  The solutions offer interfaces to major Point of Sale systems including HSI, MICROS and Agilysys.  Tiare is dedicated to preserving the environment and its products seek to eliminate, where possible, the use of paper – promoting an eco-friendly platform to provide guests with information and services. Founded in 2002, Tiare Technology a privately held corporation and the platform has been granted international patent protection.   For more information, visit

Offical contact information for Tiare Technology, Inc
Tiare Technology, Inc Corporate Headquarters
1939 Marlton Pike East Suite 250
Cherry Hill, NJ 08003 USA
Tel: +1 856 489 1012
Company email:

Media Inquires:
Hirshey+CO Communications
Ruth Hirshey Lincoln
Tel: +1 610 660 9991

About Pan Pacific Kuala Lumpur International Airport

Inspired by the KL International Airport’s “airport in the forest and forest in an airport” theme, Pan pacific Kuala Lumpur International Airport is linked to the airport via a sky bridge.  Everything about the hotel is designed to meet the needs of the business traveler.  From a convenient check-in counter at International Arrival Hall of the airport, buggy service to and from the hotel, secretarial services at all hours of the day and night, 24-hour health club, sumptuous food and beverage outlets to wireless broadband internet access. Warm and friendly associates provide prompt and attentive service at all times.

Pan Pacific Kuala Lumpur International Airport has recently been awarded for the third time as ‘The BrandLaureatte Awards’ in the Best Brands in Airport Hotel category.  Over the years, the hotel has been  awarded ‘The Best Airport Hotel in Asia by Business Asia magazine for 7 years’, ‘Asia’s Leading Airport Hotel for 2 consecutive years by World Travel Awards’, ‘World’s Leading Airport Hotel for 2 consecutive years by World Travel Awards’, and ‘Global Luxury Airport Hotel by World Luxury Hotel Awards’.

For more information, please contact:
Pan Pacific Kuala Lumpur International Airport
Sharon Wong
Sales & Public Relations Manager
DID:    (603) 8778 0050
Tel:      (603) 8787 3333
Mobile: 012 303 1597    
Fax:      (603) 8787 1168

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